16 Dec Bridging the Gap between Frustration and Success
After a thought-provoking chat with a potential client the other day, I wanted to address an important issue which covers the key steps I do to work with clients to help them bridge the gap from frustration to success in their business.
Recently, I have been reviewing a lot of content I have created back in the day and reviewing pieces I received from my early mentors.
One of these pieces was brought up in the chat I mentioned above and I have dug it out to share with you today…
The gap between where you are, and where you want to be – is called FRUSTRATION.
Frustration is eliminated by Education and Action.
So what do you need to know to enable you to bridge the gap to get you to the next level?
Make a list and start learning.
- What books do you need to read?
- What seminars do you need to attend?
- What video tutorials do you need to watch?
- Audios to listen to?
- Mentors, to meet and interact with?
- Which groups of people can you learn from?
Make a list and then start marking them off.
Then decide what you need to DO with that information. And do it.
Education + Action = Results.
It’s not even a matter of working hard – it’s a matter of working RIGHT.
In my role as a business coach, I need to evolve as my clients evolve. There is no magic lesson that will work the same way, session after session or year after year. What gets us to Point A, doesn’t necessarily help to get us to Point B.
The style of my coaching has to be constantly modified and adjusted to reflect the diverse needs and interests of each client.
The way a learning experience is facilitated in one session, may need to be modified for another. Knowing when and how to modify experiences requires flexibility and knowing your clients.
Business Coaches want to support their clients as they develop the ability to think, create, innovate, reflect, and contribute to the world around them. Providing them with opportunities to develop such skills is essential.
Meeting each client on their level through differentiation provides coaches with a way to accomplish this.
Let me put it in terms of going on an adventure:
1. Examine the destination
Before you begin a trip, you determine your endpoint. This is also true for coaching in that as coaches we need to envision what we want clients to be able to know, do, and be as a result of learning experiences.
As the coach, I see myself as the co-driver on this journey. I am in the passenger seat and my role is simply to help the client navigate and support them during their journey.
As I consider the endpoint (or destination), I am also mindful of any roadblocks (or challenges) that we might face on this journey and make sure I know the detours we might need to take if we can’t take the most direct route. I call this “taking the scenic route”.
2. Map out the journey
As the navigator, your role is also to make sure you have the ability to see the big picture. You can see the roadmap in front of you. Looking at the possible paths you can take the driver (i.e. your client), is where the differentiation is brought into the picture.
While there is one destination, not every driver will take the same path.
You may have some drivers who will take the shortest path, and need extension activities to further their trip while they are waiting for their friends to arrive.
You will have some drivers who may have car trouble and need pit stops for tune-ups and repairs.
A coach needs to take into account many variables to determine how he or she can assist clients in getting back on the road quickly and safely.
I like to take into account my client’s prior knowledge and experiences, assets, and needs in order for us to be able to arrive at their destination in the timeframe required.
3. Fuel up the Car
Cars require fuel in order to perform.
Igniting a clients’ passion and filling their “think tank” is as crucial as mapping out the journey.
In order for your clients to take charge of their learning, (or control of the steering wheel) they need to know their navigator is right beside them through this journey and they are never going to be stranded or left in the dust.
If a client feels defeated before they begin, why would they even want to start the journey?
Ask yourself whether or not your client is prepared and excited about the trip. If the response is no, return to mapping to determine what this person needs in order to begin the journey.
4. Enjoy the Ride
The main thing to remember during the ride is to expect the unexpected and be flexible.
You will likely encounter “coachable moments” disguised as detours or roadblocks or you may discover a new pathway.
Be flexible; not everything on the journey is going to go as planned; it is important the driver doesn’t perceive the roadblock as an end to the journey.
I like to use challenges as opportunities to enhance my clients’ abilities to problem solve.
Through differentiating your instruction, you will likely close the gap between frustration and success as well as provide opportunities to grow as a learner for both yourself and your clients.
You will shift from being the water that was putting out the fire for learning, to the match that ignites it!
So buckle up, the road to client success is a winding one.
But the key is to Take ACTION and you won’t go far wrong.
Let’s bridge the gap today 🙂